Protecting your privacy is important to us at Spaah. We want you to feel comfortable using our website, so we’ve outlined this policy to help you understand how we handle the information you provide to us.
We are Yolo Inc 1 Ltd (company number: 08790600), trading as Spaah, located at 7A Mercury Road, Gallowfields, Richmond, North Yorkshire, DL10 4TQ. Yolo Inc 1 Ltd is the “data controller” of any personal data it may collect, process, and hold about you, unless stated otherwise.
What data do we collect?
We collect information when you register on our website, contact us by phone, engage with us on social media, or write to us. Information we may collect includes:
- Name, address, telephone number, email address, and IP address
- Credit or debit card details
- Device type and social media handles
- Purchase history, preferences, and survey responses
- Location and any email correspondence
This list is not exhaustive, and in specific instances, we may need additional data for purposes outlined in this policy. Personal data may be collected directly (e.g., when you set up an online account or contact Customer Support) or indirectly (e.g., browsing activity on our website).
We may also collect personal data from third parties, with your consent, or from publicly available sources. Additionally, we may anonymise and aggregate data for research, ensuring no individual can be identified.
Our websites are not intended for children, and we do not knowingly collect data from anyone under 16 years of age.
How we use your data
We (and trusted partners acting on our behalf) use your personal data to:
- Provide goods and services to you
- Personalise your website experience
- Manage your account and verify your identity
- Contact you (with your agreement) about news or offers
- Analyse and gain insights into customer preferences
- Identify competition winners
- Manage customer service interactions
- Comply with legal obligations (e.g., investigations by public authorities)
Marketing, promotions, and personalisation
To keep you updated about Spaah, we may use your personal data for marketing purposes, sending emails, texts, or postal mail about offers and events. If you’ve signed up for our newsletter, you’ll receive updates. If you’ve purchased a product or service from us, we may send information about similar products and services (“soft opt-in”), though you can unsubscribe anytime.
You might also see personalised online advertisements from us on platforms like Facebook, Instagram, or via Google Ads. This is facilitated using tools such as cookies, pixels, and ad tags.
You can opt-out of promotional communications by:
- Contacting us at hello@spaah.co.uk
- Using the “unsubscribe” link in emails or the “STOP” option for texts
- Writing to the Data Protection Officer at the address provided below
Service-related communications, such as order updates, may still be sent.
Our partners and service providers
To deliver our services, we share information with trusted third parties, such as logistics providers and marketing agencies. These partners process data only when they meet strict data protection standards.
Examples include:
- Sharing data with delivery couriers for tracking information
- Using fraud prevention tools on our website
We do not sell or share your data with other companies for their own marketing purposes.
Legal basis for using data
We process your data based on the following legal grounds:
- Contractual necessity – To fulfil your orders and provide services.
- Legitimate interests – To enhance customer experience, advertise products, and improve our services.
- Legal obligations – To comply with laws and regulations.
- Consent – Where required, such as for certain marketing communications.
You can withdraw your consent at any time by contacting us.
How we protect your data
We implement appropriate security measures to protect your data. You should also take precautions, such as keeping passwords secure and logging out after using shared devices.
How long do we keep your data?
We retain your data only as long as necessary for legal, regulatory, or legitimate business purposes. Specific retention periods depend on the type of information and the purpose of collection.
International transfers of data
When required, we may transfer your data outside the European Economic Area (EEA). These transfers comply with data protection laws to ensure your information is secure.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Object to certain types of processing
- Withdraw consent for marketing communications
- Request erasure of your personal data in certain circumstances
- Request your data in a portable format
To exercise these rights, contact us at hello@spaah.co.uk or write to the Data Protection Officer at:
Data Protection Officer
Spaah
Yolo Inc 1 Ltd
7A Mercury Road, Gallowfields, Richmond, North Yorkshire, DL10 4TQ, UK
If you’re unhappy with our response, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
We use cookies to improve your experience on our website. Cookies include:
- Session Cookies – Temporary and removed after 30 minutes of inactivity.
- Script-Generated Cookies – Remember your preferences for future visits.
- Third-Party Cookies – Used by external advertisers for personalised marketing.
You can adjust your browser settings to block cookies, but this may affect website functionality.
Ordering
To order from Spaah, browse our collection, add items to your basket, and proceed to checkout. Enter your details and payment information, and we’ll deliver your products as quickly as possible.