FAQs

FAQ's

I live in the Scottish Highlands, none UK mainland or Channel Islands?
For delivery to Northern and Southern Ireland, Scottish Islands, Isle of Man, Isles of Scilly, and Channel Islands, please contact us for delivery charges.
On all overseas orders please contact us for delivery charges.

I need to cancel my delivery
Delivery will need to be cancelled with at least 48 working hours notice. If we are noticed later than this point then there will be a cancellation charge of £150.

I don't have wide enough access to my garden, do you provide a crane?
If your delivery requires a crane or Hiab vehicle or any lifting equipment we ask that your source this service locally to allow the crane company to assess your site and quote for the most suitable lifting equipment for the task at hand. It is the duty of the consumer to arrange an appropriate crane or lifting equipment if required for safe delivery. When the spa is being lifted, the obligation for safety and any damages that occur to the spa or home is the responsibility of the crane or lift operator.

My item is in stock, when will I get it?
If your desired product is in stock you can expect it to be delivered in 5-28 workings days for spas and 1-3 working days for accessories and parts. Our products will be sent from our warehouse and straight to you. If there are any weather problems or anything that may affect your estimated delivery time we will contact you. We will then explain if there will be any change to the date in which you will receive your product and hopefully a new estimated date. We cannot be blamed for any delivery delays after the product has left our warehouse but we can guarantee that we will try our hardest to find the problem and do what we can to sort it.

Does the location of where I'm putting my hot tub matter?
Whether you’ve selected to have your spa inside or outdoors, on a patio or on a deck, simply make sure of the following:

  • That your spa will be placed on a structurally sound and level area. A filled-up spa can weigh a great deal, so please ensure that the location you select can sustain the weight of a full spa.
  • Situate the equipment compartment, which houses all the electric components, in a place where water will not drain towards it. Permitting water into the equipment compartment can harm the electronics or result in tripping your circuit breaker or RCD.
  • Ensure you have easy access to all circuit breakers as well as RCD's.
  • Maintain access to a minimum of the entire front of the spa (the detachable panels offer access to the spa's equipment) for periodic spa care and maintenance.

What electrics do I need?
A competent, certified electrician should instal any electrical supply for a hot tub outdoors.
All works must be certificated to part P of the building regs. Electrical installation work should always conform to BS:7671 17th edition of the wiring regulations.

I've changed my mind, can I cancel?
All deposits are non-refundable. (Unless we are at fault).
If you have any questions about our hot tubs, or delivery please call our friendly team to discuss your options today and we can ensure you get the best hot tub based on your requirements.

I no longer want my hot tub, can I return it?
If you wish to return your hot tub, please call our friendly customer service team who will be happy to discuss this with you. 
For in depth return information please see our terms and conditions.